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Eleven tips for success in your dental clinic Part II: CAPS & CLIMB

Photograph: (Geralt/PixaBay)

Tue. 14 February 2017

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Today, I will share with you the knowledge I have gained within the past 25 years of managing and evolving my clinic so you can always be one step ahead and avoid mistakes I have made in the past. The third very important tip that I am going to share with you today in order to be and remain successful at your clinics is how to regain your power.

We learn a lot of things during our studies in the dental schools. We learn how to make the best fillings with great contours and biocompatible materials; how to treat a tooth that needs a root canal therapy, but do we really learn anything on how to find the best employee that will make our life and daily routine easier?

Firstly we should make a job analysis by listing the CAPS of the candidate. If we do not take the time to complete this process, we will not know from the beginning exactly what we are looking at and by this we will increase the risk of making the wrong choice.
If, for example, we go to the supermarket without our shopping list, what will we end up doing? We will most probably buy unnecessary things or even forget the things that we went in the beginning there for. My point here is that when we decide that we need to hire an employee we should know upfront what we are looking for, otherwise we might make mistakes that will cost us money and time!

Let’s have a look now what does CAPS stand for:
Capacities: The mental and physical abilities required to do the job. How smart and how strong (physically capable) must the successful applicant be?
Attitudes: such as customer service, orientation, team player, reliability, honesty, willingness to follow rules, problem-solving, loyalty, safety-consciousness, ability to follow through—Imagine having a receptionist who, although she is doing the job without a mistake, complains about everything all the time. Is that a person that you would love to have as part of your team?
Personality: traits such as competitiveness, assertiveness, attention to detail and sociability—Also search whether the person will manage his or her personality to get the job done, since as social scientists declare about 60 per cent of our personality traits are inherited and most of them are set by age nine. In other words: personality can’t be taught and it doesn’t change much over time.
Skills: Expertise required to do the job—Skills are the easiest job requirements to identify. We could do that by asking the candidate to perform certain tests. For example, if we are trying to find a receptionist we could ask her to translate an article, or through role playing to check how she responds in certain scenarios.

Have always in mind the quote ‘we hire them for the skills but we fire them for their attitudes’!

So finally we found our A-star employees and now what do we have to do in order to keep them?
The fourth very essential tip of today’s article that I would love to share with you is the different ways that we can use to retain our A-star employees.

Apply CLIMB to retain your team!

Now let’s explain a little what does exactly the acronym CLIMB stands for:
Challenge: Studies have shown that the main reason that our employees resign is that they are dissatisfied with their tasks. That’s why we should give them challenging duties to accomplish. And what will the result be? They will feel useful and they will find it difficult to leave from a job that offers them different and unique experiences.
Loyalty: Be human with your employees and do not be afraid that you will lose your power. Show interest in their problems and lay back in times that they cannot handle any more pressure.
Investment: Invest time and money to them so they will feel appreciated. During my lectures I get regularly the question that we reward them by giving them bonus and still they are not motivated enough, what shall we do? My answer here is that you must renew your reward system regularly.

Sometimes you can give them cash (as bonuses) or maybe you can offer them other kind of incentives, like buying them a free trip for vacation on Christmas, for example. Research has proven that the more powerful and effective incentives are the ones that are specific, tangible and non-cash.

Also please remember to ‘Reward not the best in sales but the best’ A major mistake that we usually do is to only reward the ones that bring money to our clinics. Instead we should reward the best in our practices, the ones that are completing their tasks in excellence unconditionally to what this task is.
Measurement: Conduct a fair performance appraisal every six months.
Building: Demonstrate your commitment to them by showing them opportunities of career development.

During the next issue we will analyse two new tips that will reveal new opportunities and potential of our dental clinics. Till then, remember that not only are you the dentist in your clinic, but you are also the manager and the leader.

You can always send me your questions and request for more information and guidance at:
dba@yiannikosdental.com or via our Facebook account.

Looking forward to our next trip of business growth and educational development!

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In the first study of its kind, researchers have demonstrated arginine’s combined effects on the pH, microbial composition and matrix architecture of biofilms from patients with active caries. (Image: Сергей Шиманович/Adobe Stock)

AARHUS, Denmark: Recent research increasingly highlights the importance of ecology-based strategies in caries prevention. A new human clinical study has provided evidence that arginine, a naturally occurring amino acid, can influence dental biofilm development in a way that reduces its harmful potential and may help protect against caries. Conducted in patients with active caries, the study demonstrates that arginine alters biofilm acidity, structure and microbial composition in a manner that preserves biofilm ecology.

The split-mouth study included ten patients who wore custom intra-oral splints for four days to allow in situ biofilm growth. The biofilms underwent three daily cycles of splint placement in a sucrose solution for 5 minutes and then in an arginine or placebo solution for 30 minutes. This approach enabled the researchers to directly compare arginine-treated and untreated biofilms under clinically relevant conditions.

Professor of cariology Dr Sebastian Schlafer believes that understanding how arginine affects the interplay between the pH, microbial composition and structure of the dental biofilm matrix could help improve caries treatment strategies. (Image: Prof. Sebastian Schlafer)

Changes in pH levels and biofilm matrix architecture

Using a pH-sensitive dye, the researchers measured micro-scale pH changes within the participants’ biofilms following the sucrose challenge. They found that biofilms exposed to arginine showed significantly higher pH levels 10 and 35 minutes after sucrose exposure compared with placebo-treated biofilms.

The study also examined the extracellular matrix of the biofilms, focusing on carbohydrate components that contribute to virulence. After analysing the findings, the researchers observed that arginine treatment led to an overall reduction in fucose-containing matrix carbohydrates and altered the spatial distribution of galactose-containing matrix carbohydrates. Galactose-containing material decreased at the biofilm base and increased at the surface. These structural changes could reduce the formation of strongly acidic micro-niches within plaque and may help promote a less cariogenic biofilm environment.

Microbiome modulation rather than bacterial eradication

The researchers then assessed the microbial biofilm composition. They found that both arginine- and placebo-treated biofilms were dominated by Streptococcus and Veillonella species. However, arginine significantly reduced the proportion of acid-producing bacteria of the S. mitis and S. oralis group and slightly increased the relative abundance of bacteria capable of metabolising arginine into alkali. Together, these shifts may help to explain the improved pH control observed in arginine-treated biofilms.

Senior author Dr Sebastian Schlafer, professor in the Department of Dentistry and Oral Health at Aarhus University, explained arginine’s broader clinical relevance. He told Dental Tribune International: “Most currently used adjuncts to self-performed oral hygiene rely on antimicrobial agents. This is a rather unspecific strategy, since these agents do not distinguish between beneficial and harmful bacteria.”

“Our findings support the idea that caries can be effectively counteracted using a non-biocidal, ecology-based strategy.”—Dr Yumi Chokyu Del Rey

“Arginine represents a more ecological approach: instead of aiming to eradicate microorganisms, it modulates the oral microbiota in a favourable direction. We already know that arginine stimulates the growth and activity of alkali-producing bacteria and counteracts the activity of cariogenic bacteria. However, there is still very limited knowledge about how arginine affects the interplay between pH, microbial composition and the structure of the dental biofilm matrix. By understanding these mechanisms in more detail, we can better explain why some patients benefit more from arginine-based therapies than others and, in the long term, potentially optimise clinical treatment strategies,” he explained.

Clinical relevance and future directions

Dr Yumi Chokyu Del Rey says that the recent study on arginine that she led offers a non-biocidal, ecology-based strategy to prevent dental caries. (Image: Dr Yumi Chokyu Del Rey)

According to lead author Dr Yumi Chokyu Del Rey, postdoctoral researcher at Aarhus University, the study fills an important gap between laboratory findings and clinical evidence. She told Dental Tribune International: “This study is, to our knowledge, the first to demonstrate the combined effects of arginine on biofilm pH, microbial composition and matrix architecture in dental biofilms. We observed a positive effect of arginine on biofilm pH, even though it was applied in a group of patients with an average of around ten active lesions per person. In addition, we detected an increase in arginine-metabolising organisms and an overall reduction in the production of carbohydrate-based matrix components, which may indicate the formation of less harmful biofilms. Interestingly, however, we did not find a clear correlation between these microbiological or structural changes and the individual pH response to arginine treatment.”

The findings support the use of arginine as a non-antimicrobial adjunct in caries prevention, targeting biofilm ecology rather than indiscriminate bacterial killing. “Our findings support the idea that caries can be effectively counteracted using a non-biocidal, ecology-based strategy such as arginine supplementation in oral care products. At the same time, our results highlight that individual responses to arginine vary and are not yet fully understood,” Dr Del Rey concluded.

Overall, the study provides compelling clinical evidence that arginine can reduce the virulence of dental biofilms through multiple complementary mechanisms—attenuating plaque acidification, reshaping biofilm structure and favourably modulating the oral microbiome. Further research is needed to identify the factors that determine who benefits most from this type of treatment and how it can be optimally applied in clinical practice.

The study, titled “Arginine modulates the pH, microbial composition, and matrix architecture of biofilms from caries-active patients”, was published online on 20 November 2025 in the International Journal of Oral Science.

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